PRIVACY
POLICY

Last updated: 28 July 2026

At CARO, your privacy is important to me. This Privacy Policy explains how I collect, use and protect your personal information when you visit my website, enquire about my services or purchase one of my offers.

Who I Am

CARO is operated by Caroline Robinson, based in the United Kingdom.

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email:** [your email address]

What Information I Collect

Depending on how you interact with my website, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Information you provide through contact forms

  • Information relating to your home for Home Acupuncture consultations

  • Information you choose to share when booking appointments

  • Website usage data collected through cookies and analytics

For acupuncture appointments, I may also collect health information that you voluntarily provide before or during your treatment. This information is only used to provide safe and appropriate care and is handled with strict confidentiality.

How I Use Your Information

I use your information to:

  • Respond to your enquiries

  • Deliver Home Acupuncture consultations and reports

  • Book and manage acupuncture appointments

  • Send your requested email journeys and resources

  • Send newsletters or marketing emails (only if you've chosen to receive them)

  • Improve my website and services

  • Meet legal and professional obligations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

Home Acupuncture Consultations

If you purchase a Home Acupuncture consultation, you may be asked to provide information about your property, including floor plans, photographs or other relevant details.

This information is used solely to prepare your personalised Flying Stars Feng Shui consultation and recommendations.

Acupuncture Clients

If you receive acupuncture treatment, I may collect personal and health information necessary for your care.

Your records are stored securely and confidentially in accordance with UK data protection legislation and professional requirements.

Sharing Your Information

I will never sell your personal information.

Your information may be shared with trusted service providers who help me operate my business, including:

  • Squarespace (website hosting)

  • Acuity Scheduling (appointment bookings)

  • Stripe (payment processing)

  • Squarespace (email marketing)

  • Secure cloud storage providers where necessary

These providers only process your information on my behalf and are required to keep it secure.

International Clients

Although I am based in the United Kingdom, I work with clients around the world through my Home Acupuncture consultations and digital services.

By using my website or purchasing my services, you understand that your information may be processed in the UK.

Cookies

My website uses cookies to help it function properly and to understand how visitors use the site.

You can manage or disable cookies through your browser settings.

How Long I Keep Your Information

I only keep your information for as long as necessary to provide my services, comply with legal obligations and maintain appropriate business records.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information I hold about you

  • Request corrections if your information is inaccurate

  • Request deletion of your information where appropriate

  • Withdraw consent for marketing at any time

  • Request that I limit how your information is used

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Caroline Robinson

Email: [your email address]

Thank you for trusting me with your information.